Getting started

To start using Tipi follow these steps:

1. Install the app

Go to Tipi’s Shopify app store page an click the Install button:

Shopify app store install button

Once the app is installed you can access it from your store admin left menu:

Store admin app left menu link

2. Set your user name and email

The first time you use Tipi, you will be required to enter your name and email as part of the store customer support team.

Tipi user profile

These settings can be edited later.


This name and email are not to be seen by customers. Thet are intended only to be seen by the rest of your customer team.

3. Add a shared email account

From the app top right gear menu, click on “Email accounts” to set one:

Tipi gear menu

See the section Adding email accounts to see how to add one.